Purpose

This assessment is designed for freshers with 0–1 years of experience aspiring to become Relationship Managers in the Banking, Financial Services & Insurance industry. Its main goal is to evaluate their understanding and skills in telesales, customer interaction, and relationship management.

Overview

The assessment consists of questions designed to evaluate the core skills and traits required for a Relationship Manager in telesales, particularly in the Banking, Financial Services & Insurance industry. It is structured to assess freshers' abilities in communication, handling objections, and using CRM tools effectively. The test measures candidates' understanding of telesales processes, including call objectives, needs analysis, and the significance of follow-ups. Core traits evaluated include active listening, adaptability, and the ability to build rapport over the phone, which are crucial for managing customer relationships and achieving sales targets in a telesales environment.

• Industry: Banking, Financial Services & Insurance
• Level: Fresher
• Tag: Relationship Manager (Telesales)
• Total Questions: 25

Skills

• communication
• active listening
• objection handling
• CRM software proficiency
• rapport building
• needs analysis
• upselling
• call management

Ideal Roles

• Relationship Manager
• Telesales Executive
• Customer Service Representative
• Sales Associate