Customer care manager
Experience
Salary
Location
Job Description
- Provide training and guidance to ensure excellent customer service
- Handle escalations and ensure timely resolution of customer complaints
- Develop and implement customer care strategies to improve satisfaction levels
- Monitor and analyze customer feedback and implement necessary changes
- Conduct regular performance evaluations and provide feedback to team members
- Collaborate with other departments to streamline processes and enhance the customer experience
- Stay up-to-date on industry trends and best practices in customer care management
- Act as a liaison between customers and the organization to ensure their needs are met
- Utilize CRM systems to track customer interactions and maintain accurate records.
Designation
Customer Care Manager
Key Skills
Communication SkillsCustomer Relationship Management (CRM)Customer ServiceProblem Solving
Industry
Manpower And Staffing
Functional Area
Consultants
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Manager – Customer Care Quiz
30 Minutes
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