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Technical Support Engineer
Mobile Programming India Pvt. Ltd.

Experience

1-3 Years

Salary

Confidential

Location

Kerala-Thiruvananthapuram
Posted - 388 days ago
Applications - 6
Vacancies- 1
Register Login To Apply
Join the Recrumart team as a Full Time Technical Support Engineer on Erekrut, specializing in Technical Support Engineer in the IT-ITeSindustry. We are seeking talented individuals with a passion for and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description
Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients

Designation

Technical Support Engineer

Key Skills

ITIL

Industry

IT-ITeS

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Technical Support Quiz

10 Minutes

Company Info -

Mobile Programming India Pvt. Ltd.

Company Webisite -

https://www.mobileprogramming.com/

HR Name -

Shiva

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