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Homecare Integrator
Experience
Salary
Location
Job Description
Roles and responsibilities:
Contact centre related:
1. Communicates with customers in a courteous, professional, co-operative manner
2. Handling calls and responsible for patients registration
3. Assists patients with correct information on the services and educate them on the service provided by AHC
4. Routinely demonstrates superior customer service skills
5. Accurately enters/updates patient information in the homecare application
6. Recognizes and responds appropriately to violent/abusive situations
7. Coordination with various service Delivery department stake holders as and when required
KPIs
8. Will be monitored on metrics such as efficiency, ACHT, Hit Ratio, Conversions, NPS & CSAT
MIS and reporting:
9. Preparation dash board as specified by the reporting manager from time to time
10. Any other work assigned by the manager time to time
Designation
Homecare Integrator
Key Skills
Communication SkillsCustomer Service
Industry
Apparel Made-Ups & Home Furnishing
Functional Area
Interior Design
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Healthcare Quality Assurance Manager Quiz
30 Minutes
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