Customer service- Shaadi.com
Experience
Salary
Location
Job Description
- Guide customers on how to create profiles and use the platform effectively
- Resolve customer complaints and escalate issues to the appropriate department
- Maintain a positive and professional attitude while assisting customers
- Collaborate with the team to improve customer service processes and procedures
- Keep records of customer interactions and update account information as needed
- Work towards achieving customer satisfaction targets and KPIs
- Stay updated on industry trends and competitor offerings to provide the best service possible
- Liaise with other departments to ensure timely resolution of customer issues.
Designation
Customer Service- Shaadi.com
Key Skills
Communication SkillsCustomer ServiceProblem-Solving Skills
Industry
Hr Services
Functional Area
Staffing And Recruiting
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Customer Care Executive (Call Centre) Quiz
30 Minutes
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