Customer Care Executive
Experience
Salary
Location
Job Description
- Handle inquiries, complaints, and technical issues with patience and empathy
- Maintain accurate records of customer interactions and transactions
- Educate customers on product features and benefits
- Collaborate with internal teams to resolve customer issues quickly and efficiently
- Identify opportunities to upsell or cross-sell products and services
- Stay up-to-date on company products, services, and policies
- Adhere to company policies and procedures to ensure customer satisfaction
- Meet and exceed customer service goals and targets
- Contribute to a positive and collaborative team environment
Designation
Customer Care Executive
Key Skills
Communication SkillsCustomer Care ExecutiveEmpathyProblem-Solving Skills
Industry
Bpo
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Customer Care Executive (Call Centre) Quiz
30 Minutes
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