Chat Support
Experience
Salary
Location
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Designation
Key Skills
Communication Skills
Industry
Functional Area
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Assessment Details
Chat Support Quiz
10 Minutes
Company Info -
Shree Consultants
Company Webisite -
HR Name -
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