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Customer service
Experience
Salary
Location
Job Description
· DAILY TALLY CALLING TO ALL EXISTING & NEW CUSTOMERS TO GENERATE NEW INQUIRIES.
· CONDUCTING MARKET RESEARCH ON RIVAL PRODUCTS.
· ACTIVELY SEEKING OUT NEW SALES OPPORTUNITIES THROUGH COLD CALLING, NETWORKING
· SETTING UP MEETINGS WITH POTENTIAL CLIENTS AND LISTENING TO THEIR WISHES AND CONCERNS
· WORKING WITH THE SALES TEAM TO DEVELOP TARGETED SALES STRATEGIES.
· ANSWERING CLIENT QUERIES ABOUT PRODUCT SPECIFICATIONS AND USES.
· TRACKING SALES DATA TO ENSURE THE COMPANY MEETS SALES QUOTAS.
· CREATING AND PRESENTING SALES PERFORMANCE REPORTS.
· FOLLOW UP WITH CREDIT CUSTOMER FOR OUTSTANDING PAYMENT.
· DEVELOP AND MAINTAIN STRATEGIC LONG-TERM TRUSTING RELATIONSHIPS WITH HIGH VOLUME CLIENTS
· SUGGEST SOLUTIONS THAT ANSWER CLIENTS’ NEEDS AND WANTS.
· ESTABLISH AND SET UP KPIS /REPORTS FOR SHARING WITH INTERNAL & EXTERNAL CLIENTS.
· RESOLVING ISSUES OF THE CLIENTS IN REGARDS TO THE ACCOUNTS
· ACTING AS A POINT OF CONTACT BETWEEN THE CLIENTS AND THE INTERNAL TEAM
· TAKING FEEDBACK FROM THE CLIENTS AND WORKING ON THEM
Designation
Customer Relationship Executive
Key Skills
Communication SkillsCustomer RelationsCustomer Service
Industry
Logistics
Functional Area
EXIM logistics
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Customer Relation Executive Quiz
30 Minutes
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