Asst. Manager – Customer first

Experience

1-3 Years

Salary

6-10 Lakhs

Location

Maharashtra-Mumbai City, Maharashtra-Mumbai Suburban
Posted - 274 days ago
Applications - 20
Vacancies- 1
Join the Careerstrike HR Solutions Pvt Ltd team as a Full Time Team Leader on Erekrut, specializing in Asst. Manager - Customer first in the Real Estate & Infrastructure Development industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

Job Requirements:

  • Outstanding written and verbal communication skills.
  • Excellent interpersonal skills.
  • Meet & Greet customers face to face as per Business requirements.
  • Take feedback from clients and customers on the services provided
  • Customer complaints: Listen to customer complaints in a friendly and professional manner and resolve their issue within a stipulated time frame (24hrs)
  • Manage Google business and ensure to generate Google reviews
  • Will be responsible for Managing Customer Satisfaction Index (CSI score)
  • Followup: Continuous follow up with customer
  • Reports: Prepare reports on customer grievance, CSI score from customers, and share with management
  • Communication: Handle and track customer emails and calls and give professional support 24/7 on emails and calls
  • Record customer information within our customer service database
  • Excellent communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
  • Confident, patient, polite, tact and diplomatic, when dealing with difficult situations
  • Has a creative thought process and is able to come up with new ideas to improve customer service standards
  • Has organizational and planning skills to develop customer service policies
  • Is committed to improving your customer service skills on an ongoing basis.
  • Proficiency in Microsoft Office and customer service software.
  • Good understanding of management practices and techniques.
  • Implement an effective customer loyalty program.

 

Benefits: 

  • Monthly salary
  • Incentives
  • PF
  • Medical Insurance
  • Phone bill Reimbursement
  • In-house training & development

Working hours: 

  • Monday to Friday - 9:45am to 6:30pm
  • Saturday - 9:45am to 4:00pm
  • Sunday - Week off
  • Paid Public Holidays - 10 annually

Designation

Team Leader

Key Skills

MarketingRetail SalesSales

Industry

Real Estate & Infrastructure Development

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Sales Executive (Broadband) Quiz

30 Minutes

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