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Customer Support Executive
Tech Mahindra

Experience

Freshers (0-1)

Salary

0-3 Lakhs

Location

Uttar Pradesh- Noida
Posted - 848 days ago
Applications - 104
Vacancies- 1
Top Hiring Companies
Job Description
Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. 1. Engage with customer on telephone 2. Profile the customer and register complaint 3. Coordinate with colleagues and co-workers
Designation

Customer Support Executive

Key Skills
Call CenterCustomer Relations
Industry

Domestic Services

Functional Area

Communication

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Customer Support Executive Quiz

10 Minutes

Company Info -

Tech Mahindra

Company Webisite -

https://www.techmahindra.com/

HR Name -

Nikhil Vardhan

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